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Philippines: Pilot Implementation of Customer Relation Management Information System (CRMIS) by the Philippines FDA 

The Philippines FDA has issued Advisory No. 2023 – 1881 entitled “Pilot Implementation of the Food and Drug Administration Customer Relation Management Information System (CRMIS) which is an digital platform that will allow stakeholders and general public to submit inquiries, follow – ups, and other concerns via this link

Details of its implementation is tabulated below:

Types of Transactions
  • Follow – ups
  • Requests
  • Product/System Complaints
  • Payment Status
  • Reports of Violation
Start DateAugust 28, 2023
End DateNovember 30, 2023

In addition to this advisory, Annex A and Annex B are also attached to guide the stakeholders on the submission of requests through the CRMIS and to provide procedure on the use of the FDA CRMIS.

Read information about this advisory here.

Annexes for the advisory can be found below:

  1. Annex A
  2. Annex B

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