On March 3, 2025, the Food and Drug Administration (FDA) issued Advisory No. 2025-0140, reiterating the official contact details and the process for submitting feedback, complaints, and specific concerns. This aims to ensure that all communications are directed to the appropriate departments for timely and proper responses, as referenced in FDA Circular 2020-2026.
Feedback and Complaint Mechanism
| How to send feedback | Accomplish the Client Satisfaction Measurement Form Form Link: bit.ly/3PUVFxm Included in the email responses provided by FDA personnel Provided by Records-Releasing personnel at the Records-Releasing Section Clients may call the Food and Drug Action Center (FDAC) at telephone numbers: (02) 8857-1900 loc. 1000, 2184, 2185, 2186 (02) 8842-5635 Clients may also send messages/comments via the FDA’s official social media accounts: Instagram: https://www.instagram.com/fdagovph YouTube: https://www.youtube.com/@fdagovph Tik Tok: https://www.tiktok.com/@fdagovph?lang=en |
|---|---|
| How feedback is processed | The Customer Satisfaction Team gathers all feedback sent using the Client Satisfaction Measurement Form on a weekly basis. The same will be referred to the Center/Office concerned for information and appropriate action. Responses are communicated to the clients via email. For comments sent via the FDA's official social media accounts, the social media Team of the FDA monitors daily these accounts and provides appropriate response to clients. |
| How complaints are processed | All complaints received via eReport@fda.gov.ph are acknowledged and given a 14-digit Document Tracking Number (DTN) for traceability. The FDAC shall coordinate with the concerned Center or Office for the appropriate action to be taken. The eReport Team or concerned Center/Office shall give feedback to the client or complainant via email or letter. |
Designated Emails for Specific Concerns
| Email Address | Concerns |
|---|---|
| fdac@fda.gov.ph | Issuance of User Account for ePortal System Issuance of Document Tracking Number (DTN) and schedule of submission of registration applications for pharmaceuticals and household urban pesticides and other authorizations |
| info@fda.gov.ph | General inquiries on FDA requirements and processes Request for resource speakers, invitation to meetings and events |
| cchuhsrr@fda.gov.ph | Technical inquiries on products, health establishments, and applications covered by the Center for Cosmetic and Household Urban Hazardous Substances Regulation and Research (CCHUHSRR) |
| cdrr_lrd@fda.gov.ph | Technical inquiries and product registration and licensing of establishment applications covered by the Center for Drug Regulation and Research (CDRR) |
| cdrr_prsdd@fda.gov.ph | Technical inquiries on Pharmacovigilance, Post Marketing Surveillance, Compassionate Special Permit, and Clinical Trial covered by the CDRR |
| cdrrhr.lrd@fda.gov.ph | Technical inquiries on products, health establishments, and applications covered by the Center for Device Regulation, Radiation Health and Research (CDRRHR) |
| cdrrhr.rrd@fda.gov.ph | Technical inquiries on the use of radiation devices and operation of radiation facilities, applications, and compliances not covered by the CDRRHR Radiation Regulation Division (RRD) Portal System |
| cfrr@fda.gov.ph | Technical inquiries on products, health establishments, and applications covered by the Center for Food Regulation and Research (CFRR) |
| ictdmd@fda.gov.ph | Technical inquiries related to FDA online systems such as ePortal and eServices, including system glitches Requests for inclusion, exclusion, and amendment of entry in the FDA verification portal Note: Filled-out Verification Portal Request Form is subject to Center's validation |
| bbmsme@fda.gov.ph | General inquiries on the FDA-MSMEs Plans and Initiatives [i.e., Project Bigyang-Halaga, Bangon, Micro, Small, and Medium Enterprises (BBMSME); and Bagong Negosyante Program (BNP)] MSMEs interested to join the project/program |
For complete details, refer to the official document: FDA Advisory No. 2025-0140.
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